32colors by Number - iOS App Support

Welcome to the support page for 32colors by Number iOS app. We're here to help!

App Features Overview

✨ What you can do with 32colors:

100 Built-in Levels: Progressive difficulty from easy to hard, plus 5×5 simplified levels
Custom Image Import: Turn your own photos into pixel art coloring games
My Gallery: View and replay all your completed artworks
iCloud Sync: Sync progress and custom images across all your Apple devices
Multi-language: English, 简体中文, 繁體中文, 日本語
Share & Save: Save completed artworks to Photos or share with friends

Frequently Asked Questions (FAQ)

How do I save my progress?

Your coloring progress is automatically saved locally on your device. If you have iCloud sync enabled in Settings, your progress will also sync across all your Apple devices signed in with the same Apple ID.

How do I enable iCloud sync?

Go to Settings (gear icon) and check the iCloud Sync section. If iCloud is available on your device, it will automatically sync your completed levels and custom images. You can also manually trigger a sync by tapping "Sync Now".

My custom image doesn't work. What should I do?

Please ensure your image meets these requirements:

Maximum size: 128×128 pixels
Format: PNG or JPG
Color limit: Moderate number of colors (the app will automatically quantize complex images)
Best results: Pixel art style images work perfectly

If your image is larger than 128×128, you'll see an error message with the exact dimensions. Try resizing your image or choose a smaller one.

How do I access my completed artworks?

Tap the "My Gallery" button (📷 icon) in the top-right corner of the home screen. This button appears only when you have completed levels or custom images. In the gallery, you can:

View all your completed artworks
Replay any level or custom image
Delete custom images you no longer want

What are the different game modes?

The app offers two coloring modes:

Normal Mode: Tap each cell to color it with the selected color
Bucket Fill Mode: Fill connected areas of the same number with one tap

Toggle between modes using the bucket icon during gameplay.

How do I change the app language?

Tap the globe icon (🌐) in the top-left corner of the home screen to select from available languages: English, 简体中文, 繁體中文, or 日本語.

What does the watermark setting do?

Go to Settings → Watermark Settings to set an author name that will appear on your shared custom images. This helps identify your creations when you share them.

How do I save or share my completed artwork?

When you complete a level or custom image, you'll see options to:

Save: Save the completed artwork to your device's Photos app
Share: Share via Messages, Mail, or other apps
Play Again: Restart the same level
Return Home: Go back to level selection

Why can't I see some levels?

The app uses progressive loading - it loads 15 levels at a time to improve performance. As you scroll down in the level selection, more levels will automatically load. There are 100 total levels available.

System Requirements

📱 Compatible Devices:

iPhone running iOS 15.0 or later
iPad running iPadOS 15.0 or later
For iCloud sync: Apple ID signed in with iCloud enabled

Troubleshooting

The app is running slowly or crashing

Try these steps:

Close the app completely and reopen it
Restart your device
Ensure you have enough storage space on your device
Update to the latest version of the app from the App Store
For custom images, try using smaller images with fewer colors

iCloud sync is not working

Check the following:

Ensure you're signed in to iCloud on your device
Check that iCloud Drive is enabled in Settings → [Your Name] → iCloud
Verify you have internet connectivity
Try manually syncing using the "Sync Now" button in app settings

I lost my progress

If you had iCloud sync enabled, your progress should restore automatically when you sign in with the same Apple ID. If not, unfortunately local progress cannot be recovered if the app data was deleted.

Contact Us

If you can't find an answer in our FAQ or need further assistance, please don't hesitate to reach out to us.

For support inquiries, please email us at: info@pixelart.tech

When contacting us, please provide as much detail as possible about your issue, including:

Your device model and iOS version
App version (found in Settings → App Info)
A description of the problem
Screenshots, if applicable
Steps to reproduce the issue
Whether you have iCloud sync enabled

Privacy & Data

Your privacy is important to us:

Custom images are processed locally on your device only
We do not upload or store your custom images on our servers
iCloud sync uses Apple's secure iCloud infrastructure
No personal data is collected beyond what's necessary for app functionality